SWFT Geriatric GP Advice Line

The Care of the Elderly Team (SWFT) has a GP advice line to support the management of frail elderly people.

For advice:

Telephone: 07789 945003 (9am-5pm, Monday to Friday)

Single Point of Access for Community and Integrated Health

ISPA is a central point of access for referrals to the Integrated Health Teams throughout Warwickshire. If the call is non-urgent the referral can be emailed to the local ISPA.

To make a referral:

Telephone: 01926 600818

The following teams can be accessed through iSPA:

1) Community Nursing and Long Term Condition Management

  • Community nurses undertake assessments, wound care, palliative and terminal care, LTC support and advice for patients who are housebound.

2) Community Emergency Response Team (CERT)

  • CERT provides support to patients on a time-limited basis and refer on to appropriate services as required.
  • They facilitate hospital discharges but can also be accessed by GPs to avoid an admission by providing timely support for patients to stay at home.
  • The team consists of therapists, nurses and support workers.

3) Intermediate Care (ICT)

  • ICT provide up to 6 weeks support to patients who have rehabilitation needs through a team of therapistis, nurses and support workers.

NOTE: A reablement service is provided by social care for patients who require a period of further support to achieve their optimum level.  It is usually a maximum of 6 weeks.

Macmillan Nurses

Macmillan nurses provide both palliative and terminal advice and support.

To contact the community specialist palliative care team:

Telephone: 01926 419920

Complete a referral form:


Therapy and Community Services


Physiotherapy includes assessment and treatment of musculoskeletal joint and soft tissue injuries, those with mobility problems, and respiratory problems.

To contact the team:

Telephone: 01926 608068

Occupational therapy

Occupational Therapy is the meaningful use of activities, occupations, skills and life roles, which enables people to function purposefully in their daily life.

To contact the outreach team:

Telephone: 01926 317700 ext7547

Dietetics (including Home Enteral Feeding Service)

Referrals should be sent to Referrals Office, Main Outpatients, Warwick Hospital.

To contact the team:

Telephone: 01926 495321 Ext 4258

Fax: 01926 482642

Older People’s Mental Health Services

Referrals should be made through the Coventry & Warwickshire Partnership Trust’s Central Booking Service.

Contact the Central Booking Service on:

Telephone: 0300 200 0011 (8am-8pm, Monday to Sunday)

eFax:  024 7696 1560

Falls services

South Warwickshire Specialist Falls Prevention Service

The team provide falls risk assessment (non-medical) for older people at risk of falling, therapeutic interventions including strength and balance exercises, and education to reduce risks of falling.

To contact the team:

Telephone: 01926 495321 ext 3059

Age UK – Home Safety Check Service

A free Home Safety Check looks at your home through a fresh pair of eyes and advises you on improvements and fittings to make your home safer and life easier. A visual check of other potential safety hazards, especially fire, gas and electricity is included.

To contact the team:

Telephone: 01926 458 133

Equipment and home adaptations

Warwickshire Wheelchair Service                

The Warwickshire Wheelchair service provides people with long term substantial and permanent postural and mobility needs in their home environment with a prescribed wheelchair and accessories e.g. headrest, back support etc. and a repair/maintenance service.

To contact the team:

Telephone: 01926 317723

To contact the repair and maintenance team:

Telephone: 08000 742330

Social care equipment and home adaptations

The service helps people to live in their own homes more easily by providing a range of equipment. The equipment can range from a simple walking stick, to a more complex item like a mobile hoist. To receive this service you must be assessed and eligible for social care support.

To contact the Warwickshire County Council Customer Service Centre:

Telephone:  01926 410410

Age UK – Care & Repair

Care and Repair is a home improvement service offering practical support and advice if adaptation, repair or improvement of your home is required.

To contact the team:

Telephone:  01926 458125

Guideposts Carers Support Service

Supporting people within Warwickshire who look after someone with an illness or disability

To contact the team:

Telephone: 02476 385 888

Social signposting – online directories

Community Service Directory (Warwickshire County Council)  

Age UK Warwickshire Directory